Support
Help when you need it
Requests are accepted anytime. Use Chat (bottom right) for the AI assistant anytime; humans join only during published hours. We do not claim 24×7 live agents.
Live chat hours
Support requests are accepted anytime. The AI assistant is available on the site. Live human chat only during the hours below (Asia/Dhaka). Chat transcripts may be kept up to 90 days for support quality - see Privacy and Logging. We do not claim 24x7 live agents.
Chat open now · Asia/Dhaka
Day shift (BD): Daily 09:00–18:00 (Asia/Dhaka)
Evening shift (BD): Daily 20:00–00:00 (Asia/Dhaka)
Chat transcripts may be kept up to 90 days for support quality (support staff only). Details: Privacy · Logging.
Ways to get help
- Chat
AI assistant first; talk to a person during staffed hours. No Premium priority queue at Wave A launch.
- FAQ
Common connect, billing, delete, and cancel topics.
- Ticket
Web form and in-app tickets share one CRM queue.
- Email
support@4anox.com