FAQ

Common questions

Short answers for Wave A. Full policies live in the Trust Center.

FAQ entries will move to CMS (admin /cms) so Support can edit without a redeploy. Need help now? Submit a support request.

Topics

Why can’t I connect?
Check network permission, try another location, and confirm the app is up to date. If a location shows maintenance in-app, pick a different exit.
Why is the VPN slow?
Try a closer region or reconnect. We do not promise “fastest VPN” speeds — performance varies by network and load.
How do I restore a purchase?
Use Restore in the Android paywall while signed into the same Google account that purchased Premium.
How do I cancel?
Cancel in Google Play → Payments & subscriptions. Details: /trust/cancel.
How do I delete my account?
Use Delete account in the app Settings, or email privacy@4anox.com. Cancel Play first if you also need to stop billing.
Do you log my browsing?
Product analytics do not collect VPN destinations. Read the Logging Policy for the full picture.